We're committed to meeting all our customers' needs, and to helping change how people regard disability. We have invested specifically to create equality. We’ve consulted various customers about ways to make our services easier to use. We want to do more than just meet the requirements of the Equality Act – we want to provide equal access to our products and services for all our customers – whilst expecting that this will be a two-way street. We would ask anyone wishing to use our facilities or their carer or supporter to contact us with any specific needs. We will make every effort to meet the needs as explained to us and will not shy away from extra effort to deliver Hospitality.
Our YSPA facility includes the following accessibility points of note • Ground Floor facilities for guests include an accessible treatment room • Accessible toilets • Accessible showering facility • Access to our outdoor therapy pool via a powered hoist and carry system • Fully accessible ramp for access to our outside relaxation area
We make every effort with a broad range of issues to ensure our technology is available to and usable by all people whatever their abilities, age, economic situation, education or geographic location. We have ensured that our websites and applications are more accessible to people with disabilities when they are using mobile phones and a broad range of other devices. Our websites are all device-optimised, with the use of tabs and the font size is larger than usual. We have used WAI (Web Accessibility Initiative) as a guideline when building our websites. Our websites conform to the WCAG 2.0 (Level AA) Guidelines for accessibility.