These guidelines detail the specific measures that are being taken as we ensure your events take place and businesses resume once more. Our detailed plan can be seen below. It will mean we have to do things differently, some of our usual standards and levels of hospitality will temporarily be amended but, rest assured, we will still be putting you first, doing whatever we can to make your time with us enjoyable but all wrapped in a package to keep you, and our hard-working and extremely dedicated team members safe. We know you trust us, we respect our relationships with our clients and we will create a safe environment for all.
We have looked at every detail of the delegate stay and made sure that we have got everything covered, from arrival to departure, we've got this...
To see your full journey watch our video or take a look at the infographic here.
We have been working hard on a number of things to minimise contact and to make things safer and more efficient in the future. Self-check-in kiosks will be available at all venues, a new online food ordering portal with online payment and a completely cash-free environment are just a few of the changes we have made...
Buffet style will make a return, with either screen guards or grab and go food. Serving and seating areas will be sanitised after each sitting, with team members wearing protective equipment. No contact with utensils, and single-use condiments will be introduced along with sanitising stations on entry and exit.
We will ensure room layouts meet the client’s objectives but have considered entry and exit points and flow of delegates, while maximising the capacity in the room and observing social distancing guidelines. Cleaning and sanitising will be done after each re-set and new protocols put in place.
We will rely on all our delegates, guests and team members to do their bit in ensuring the safety of all. As such delegates will be given prior to and on arrival written instructions on respecting physical distancing protocols in the meeting room and social areas. Meeting organisers will be asked to outline protocols at the start of the day.
To accommodate the social distancing guidelines and to ensure the safety for delegates, trainers, and team members we have re-calculated our room capacities to reflect an option of layouts.