COVID 19 Update and Information

This page will provide you with all of the information regarding COVID-19. With the situation regularly changing we will be sure to keep you updated on everything.

Safety Logos Combined

An Update On Opening...

Following the recent government announcement and following the guidance set out in the Government Pathway, The Waterfront Hotel will re-open on 17th May followed by Y Spa on 20th May. Golf for both members and non-members will re-open on 29th March. Currently the driving range will remain closed until 12th April, when the Pro-shop will also re-open. Wyboston Lakes Health and Leisure club operated by 1Life will re-open on 12th April. Ride Leisure our team building and water sports venue will re-open with limited services on 2nd April, please check their website for further details of what will be available. Essential meetings and training is still able to go ahead and from the 17th May non-essential and larger events will be able to take place up to 50% capacity. From 21st June further restrictions will be lifted with some mitigations still in place. We welcome your enquiries.

Y Spa

Y Spa Facilities (1)

Keeping You Updated

Following the recent government announcement and following the guidance set out in the Government Pathway, The Waterfront Hotel will re-open on 17th May followed by Y Spa on 20th May.

If you have a day, stay or treatment with us we will contact you directly. If you have pre-paid direct to us, you will be issued a full refund. This can take some time to process and some banks are taking longer than normal to issue refunds to your account. 

We now have a very small team in place working from home, with a high volume of guests to assist and refunds to process in this extraordinary situation. As such, can we please ask you not to call but to email should you have any concerns.

Stay Spa: reservations@wybostonlakes.co.uk

Day Spa: yspa@wybostonlakes.co.uk

Any Y spa gift voucher that expires up to and including 30th April 2021 is valid for an extra 9 months from the expiry date.

Following the recent government announcement and following the guidance set out in the Government Pathway, The Waterfront Hotel will re-open on 17th May followed by Y Spa on 20th May.

 

The Waterfront Hotel

Atlantis Double Bedroom (6)

Closing Our Doors...

Following the recent government announcement and following the guidance set out in the Government Pathway, The Waterfront Hotel will re-open on 17th May followed by Y Spa on 20th May.

All stays will be cancelled and customers will be contacted over the coming days.  If you have pre-paid direct to us, you will be issued a full refund. This can take some time to process and some banks are taking longer than normal to issue refunds to your account.

We ask that you do not call us during this time as we have a reduced team who are now working from home. If you have any queries please email us on reservations@wybostonlakes.co.uk.

If you have booked using a third party or agent please refer to them.

We now have a very small team in place working from home, with a high volume of guests to assist and refunds to process in this extraordinary situation. As such, can we please ask you not to call but to email should you have any concerns, reservations@wybostonlakes.co.uk .

Conference & Training

Beech Room (2)

Stay In the Know

Essential meetings and training is still able to go ahead and from the 17th May non-essential and larger events will be able to take place up to 50% capacity. From 21st June further restrictions will be lifted with some mitigations still in place. We welcome your enquiries.

As the government have advised us to not trade during the dates of your event we agree to move the dates of the event to a mutually acceptable alternative date. If this is not possible, and on the basis that you didn’t host the event at an alternative location, we would then release you from the contract without penalty.

In every circumstance, please contact our meetings & events team – sales@wybostonlakes.co.uk to discuss your options so that we can review them before you finalise your decision. Our team are here to assist and help find solutions in what is a very difficult situation for us all.

As of the 4th November 2020, we will only be open for business events which are deemed essential. When Government restrictions are lifted we will once again be able to work with you in running your event.

Of course, although we are working with a smaller team we are looking forward to welcoming you back for your next event. Whilst we are closed, you can still:

Golf

Wyboston Lakes Golf Course (2)

An Update On Opening...

Golf for both members and non-members will re-open on 29th March. Currently the driving range will remain closed until 12th April, when the Pro-shop will also re-open.

As a valued Season Ticket Holder at Wyboston Lakes Golf Centre, we wanted to let you know that in-line with the latest Government directive, we have decided to close the Golf course and driving range.

We will be reviewing this situation constantly and keeping you informed of any updates or changes to this. If you pay for your season ticket by direct debit, it will be paused. If you pay annually, the period of closure will be added onto your season ticket so that no time period is lost to you. 

We wanted to inform you that following the latest government directive we have taken the decision to close the Wyboston Lakes Golf Centre on the 5th November until 2nd December 2020. As such your tee time has been cancelled and will be refunded during the coming weeks. We ask for your patience while this refund processes is followed, both by us and by your bank.