COVID-19

During this time we hope that all of our fantastic guests, clients, team and the wider community remain safe and healthy. Do know that we at Wyboston Lakes Resort are thinking of you, and when it is safe to do so, we will open our doors once more. Please see below, our video message to you, and all of the FAQ's you may have for us.

COVID 19 Video

COVID-19 Update

Following the government directive, we have now closed.

If you have a booking with us you will be contacted, please don't worry. We ask you not to call at this time as our phone lines are incredibly busy and we are working with reduced staff.

We hope you and your family and friends stay well and stay connected and we look forward to welcoming you to Wyboston Lakes Resort in the future.

Wyboston Lakes Health & Leisure Operated By 1LIFE

1Life Health & Leisure (4)

1Life Leisure Centres Now Closed Until Further Notice

 As you may already have heard the Government has requested that all gyms and leisure centres close from tonight (20/03/2020) to help combat the spread of Covid-19. 1Life shall be complying with this request and will re-open when it is safe to do so.

All current memberships and swim school payments will be suspended from April 1st payment until your centre re-opens. You do not to do anything as we will action this for you.

Should you have any further questions please submit your query online here or email info@debitfinance.co.uk

During this difficult time it is more important than ever to maintain mental and physical health, so as valued members we will be providing some great exercise content you can complete at home in the days ahead.

Please keep checking your emails, our Facebook pages and our website at 1Life.co.uk to keep up to date with latest news regarding our reopening dates and further remote health and activity support that we can provide you.

We would like to thank you for your understanding and patience over this difficult period and will be in contact at the earliest opportunity with any updates.

If you have any further concerns, please contact a member of the Management Team

Wyboston Lakes Health & Fitness Club

01480 403233

enquiry.wyboston@1life.co.uk

Conference & Training

Ash Room (2)

Conference & Training

Following the Government directive, the Venues at Wyboston Lakes Resort, The Willows Training Centre and The Woodlands Event Centre are now closed. We will be contacting all our clients with events booked in over the next 3 months with a view to moving your booking.

As the government have advised us to not trade during the dates of your event we agree to move the dates of the event to a mutually acceptable alternative date. If this is not possible, and on the basis that you didn’t host the event at an alternative location, we would then release you from the contract without penalty.

In every circumstance, please contact our meetings & events team – sales@wybostonlakes.co.uk to discuss your options so that we can review them before you finalise your decision. Our team are here to assist and help find solutions in what is a very difficult situation for us all.

Don't worry we have a contingency plan and our venues will be ready for when your event is. We'd like to reassure you that when we are advised to do so we shall re-open and ensure your event runs as smoothly as possible. If you have any worries or questions do contact us be emailing sales@wybostonlakes.co.uk.

If you have a new event enquiry for us, then please note that as of Friday 20th March our venues are closed. Provided the Government say so and the wider communities health is not at risk we shall be open for events in July. You can send us an enquiry via email sales@wybostonlakes.co.uk or via our chat bot by clicking here.

Spa

Chillax Day (1)

Y Spa

Following the government directive, Y spa is now closed. If you have a booking with us you will be contacted, please don't worry. We ask you not to call at this time as our phone lines are incredibly busy and we are working with reduced staff. We hope you and your family and friends stay well and stay connected and we look forward to welcoming you to Y Spa in the future.

If you have a Day Spa booking with us in between now and the end of May you will receive and email from us.  The email asks if you wish to move your booking to a later date or if you would prefer an refund.

The lead booker only will receive this email as they are responsible for the booking of the group.  The booking in totality can be moved or refunded.

If you have not received an email please do not call us, but contact us on reservations@wybostonlakes.co.uk and we will be able to assist you.

If you have a voucher that is due to expire at the end of March / April/ May or June, please contact us on yspa@wybostonlakes.co.uk giving us your name, the voucher number and the passcode. You will find these on the gift receipt or e-voucher you received on purchase.

We will extend your voucher for a reasonable period if you contact us prior to expiry.

If your voucher expires while we are closed and you have not contacted us before expiry, unfortunately we will not be able to extend.

If you have an overnight Spa Break booked before the end of May 2020 you will be contacted by email.  You can choose to move the date or be issued with a refund of your total booking.

The lead booker only will receive this email as they are responsible for the booking of the group.  The booking in totality can be moved or refunded.

If you have not received an email please do not call us but contact us on reservations@wybostonlakes.co.uk and we will be able to assist you.

If you have booked via an agent or third party we ask you to contact them for assistance.

The Waterfront Hotel

The Waterfront Reception

The Waterfront Hotel

Following the government directive, we have now closed. If you have a booking with us you will be contacted, please don't worry. We ask you not to call at this time as our phone lines are incredibly busy and we are working with reduced staff. We hope you and your family and friends stay well and stay connected and we look forward to welcoming you back soon.

All those with an overnight booking before the end of June will be contacted by email.  The booking will be cancelled.  In the case of a pre-payment a refund will be processed over the coming weeks which will be paid back to the payment card.

If you have booked your stay with us through a third party, please contact them regarding their reservation policies.

If you have not received an email please do not call us but contact us on reservations@wybostonlakes.co.uk and we will be able to assist you.

New bookings - More flexible, More trust: for more confidence when making your booking, you can now change or cancel any overnight, pre-paid booking due to take place before 30th June 2020, free of charge and up to 24hours prior to your arrival.

This applies to all types of booking, including individual bookings, Spa bookings and those described as non-cancellable.

Weddings

Lakeview Weddings (2)

We understand that making the decision to move your day will be heart breaking and should you decide you need to do that, we will assist you to find another suitable date.  Should a suitable date not be found, we will accommodate a refund of your deposit.

All our weddings in the affected period will be contacted in the coming days.  However should you wish to contact us directly please email Amyr@wybostonlakes.co.uk

Golf

Bedfordshire Golf Course (8)

The Golf course will be open from Wednesday 13th May.  However, we will be operating according to recommended social distancing regulations.

Season Ticket holders who have paid for a full year get this extended to May 12th 2021.

Season Ticket holders who have paid for the summer get this extended to October 12th 2020.

Season Ticket holders on Direct Debit will have this re-instated from the 15th May 2020 onwards and the cost for May is 50% of the normal amount.

We will only be accepting bookings based on the booker agreeing to the following terms:

  • I am booking to play golf on my own.
  • I am booking a two-ball with one individual from a different household.
  • I am booking a two, three or four ball with members of my household only.

All ‘Tee Time’ bookings will need to be made and paid for online in advance.

Societies and mixed groups will not be permitted at this time.

We are awaiting clarity on when the Pro-shop will reopen, only 3 people at a time will be permitted into the Pro-shop. The Pro-shop will be cashless, payment will be by debit/credit card only.

At this time, the driving range and changing rooms, including showers will remain closed. We are hopeful that we will be able to open the driving range but are awaiting clarity on this point.

For the time being, we will be playing every other tee time to ensure social distance is maintained. Social distancing signage, floor markings and guidelines will be in place and we ask that you always respect these.

You will notice all rakes have been removed from bunkers and we ask you not to move Flagsticks. We have ordered a contactless ball extractor for each hole; these will be installed as soon as they are delivered and will take away the need to touch the hole cup.

When parking your car, where possible try and park in alternate spaces.

If you have any other questions, regarding society days or something else related to golf at Wyboston Lakes Resort please email us at Lindenb@wybostonlakes.co.uk.

We ask that you do not call us during this time as we are working on reduced staff. 

Serviced Offices

Office Space (2)

We however ensured that all team members required to keep the serviced offices safe and fully operational are still working, as we support Key Workers utilising some of this space as well as yourself, and therefore have no intention of closing your facilities throughout this crisis.

We are unable to apply on anyone’s behalf. However please do let us know if there is any detail you require from us if you chose to make an application to them.